This page explains how Spin City handles your personal information, what rights you have, and how we keep your data secure. We collect only what is needed to run our service safely and in line with provincial gaming rules.
Responsible Gambling
Gambling should be a form of entertainment, not a way to earn money. If you feel it’s becoming a problem, help is available.
You can set limits directly in your account settings: - Deposit limits: Cap how much you add over 24 hours, 7 days, or 30 days. - Loss limits: Restrict net losses during a set period. - Session time limits: Decide how long you can play before being logged out. - Reality checks: Get reminders at intervals you choose. - Cooling-off periods: Take a break of 24 hours, 7 days, or 30 days. - Self-exclusion: Block your account for a fixed term or permanently.
New limits apply right away. Requests to raise them take at least 24 hours to process. This gives you time to reconsider.
Signs that gambling may be causing harm include chasing losses, lying about how much you spend, or using gambling to escape stress. These are common and nothing to be ashamed of. Free, confidential support is offered through the Problem Gambling Institute of Ontario and similar provincial services. You can also use device-level tools like Net Nanny or K9 Web Protection to block access on shared computers.
Only adults aged 18 or older may register. We verify age and identity during sign-up. Accounts found to belong to minors are closed immediately.
Terms of Use
To open an account, you must be at least 18, live in a province where online casino gaming is permitted, and hold only one account with us.
Before your first withdrawal, we confirm your identity and payment method. This step prevents fraud and meets anti-money laundering requirements.
Bonuses come with clear conditions: wagering requirements, eligible games, expiry dates, and caps on how much you can withdraw from bonus funds. Trying to exploit multiple accounts or manipulate gameplay voids any offer.
Inactive accounts (no login for 12 months) may incur a monthly fee after written notice. Fair play means no bots, collusion, or fraudulent chargebacks. Breaches can lead to account closure.
If you have a complaint, contact our support team first. If unresolved, you may escalate it to your provincial gaming regulator.
We may update these terms. Significant changes are posted on-site and emailed to active players at least 14 days in advance.
Data Collection and Use
We collect: - Identity details: Name, date of birth, address. Needed for age and location checks. - Contact info: Email and phone number. For service messages and security alerts. - Payment data: Card or e-wallet details. Processed by licensed third parties; we never store full card numbers. - Technical logs: IP address, device type, pages visited. To detect fraud and ensure site performance.
We rely on legal grounds like contractual necessity (to provide gaming services), legal obligation (for KYC and AML rules), and legitimate interest (to improve security). We do not sell your data.
Your information may be shared with: – Payment processors – Identity verification partners – Provincial gaming regulators, if required by law
Records are kept for five years after account closure, as mandated by provincial regulations.
Your Privacy Rights
You can: – Request a copy of your data – Correct inaccurate details – Ask for deletion, unless we must retain it for legal reasons – Receive your data in a portable format – Object to certain processing, such as marketing
Email [email protected] to exercise these rights. We respond within 30 days.
Cookies
Our site uses three types: - Essential cookies: Keep you logged in and secure transactions. Cannot be disabled. - Analytics cookies: Track site usage to fix bugs and improve layout. You can opt out via your browser settings. - Marketing cookies: Show personalized offers. Disabled by default; you must consent to enable them.
Adjust preferences anytime through the cookie banner or your browser controls.
Security Measures
All data sent between your device and our servers is encrypted using TLS 1.3. Access to personal information is restricted to staff who need it for their role, and systems undergo regular security testing.
For questions about data handling, write to our privacy team at [email protected].