These terms explain how Spin City operates, what is expected of you as a player, and what you can expect from us. They cover account use, responsible gambling tools, privacy practices, and your rights under Canadian provincial gaming regulations.
Responsible Gambling
Gambling should be a form of entertainment, not a way to earn money or solve financial problems. If you feel your gambling is no longer in control, help is available.
Spin City offers several tools to support responsible play:
- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. New limits apply right away. Requests to raise a limit are delayed by 24 hours. - Loss limits: Restrict how much you can lose over a set period. - Session time limits: Choose how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be inactive during this time. - Self-exclusion: Voluntarily close your account for a minimum of six months. This cannot be reversed early.
Signs of problem gambling include chasing losses, lying about how much you spend, or gambling to escape stress. None of these mean you’ve failed. They mean it’s time to reach out.
Free, confidential support is available through the national service ConnexOntario (1-866-531-2600) or online at connexontario.ca. Other provinces offer similar helplines; check your local resources.
Accounts are strictly for players aged 18 or older. We verify age and identity during registration. If you share a device with minors, consider installing blocking software like Net Nanny or K9 Web Protection to prevent underage access.
Account and Gameplay Rules
Only one account per person is allowed. You must be physically located in a Canadian province where online casino gaming is permitted and meet the legal age requirement.
When you register, you’ll need to provide accurate personal details. Before your first withdrawal, we’ll ask for proof of identity and address. This is standard under anti-money laundering rules and helps protect your account.
Bonuses come with conditions: – Wagering requirements mean you must bet the bonus amount a certain number of times before withdrawing winnings. – Not all games contribute equally toward these requirements. – Bonuses expire if not used within the stated period. – There’s often a cap on how much you can cash out from bonus funds. Abusing promotions, such as creating multiple accounts or exploiting system errors, will void any bonus and may lead to account closure.
Inactive accounts (no login for 12 months) may be closed after notice. Any remaining balance will be returned if verified.
Cheating, using bots, colluding with other players, or filing false chargebacks violates fair play rules. Such actions result in immediate account termination and possible reporting to authorities.
If you have a complaint, contact our support team first. If unresolved, you may escalate the matter to your provincial gaming regulator.
We may update these terms. Significant changes will be communicated via email or site notice at least 14 days before they take effect. Continued use of the site means you accept the revised terms.
Privacy and Data Use
We collect: – Identity and contact information (for account setup and communication) – Payment details (to process deposits and withdrawals) – Technical data (IP address, device type, browsing activity)
This data is used to run your account, prevent fraud, comply with legal obligations, and improve site performance. We do not sell your information.
Your data may be shared with: – Payment processors – Identity verification services – Provincial regulators, if required by law
Records are kept for five years after account closure, as mandated by anti-money laundering regulations.
You have the right to: – Access your data – Correct inaccuracies – Request deletion (subject to legal retention requirements) – Obtain a copy in machine-readable format – Object to certain processing
To exercise these rights, contact our data protection representative through the support portal.
Our site uses cookies: - Essential cookies keep you logged in and secure. - Analytics cookies help us understand site traffic (you can opt out). - Marketing cookies show personalized ads (you can disable these in your browser).
All data transmitted between your device and our servers is encrypted. Access to your information is limited to authorized staff only.
Questions about privacy? Reach out via the support channel. We respond within 48 hours.