Spin City is committed to offering online casino entertainment in a safe and controlled environment. Gambling should always be a form of recreation, not a way to earn money or solve financial problems.
Playing Responsibly
Gambling becomes risky when it stops being fun. If you find yourself chasing losses, playing longer than intended, or using gambling to escape stress, it may be time to take a step back. These are common warning signs, and recognizing them early makes a real difference.
You can manage your play with tools built into your Spin City account:
- Deposit limits: Set a maximum amount you can deposit over a day, week, or month. Limits apply right away. Any request to raise your limit will be delayed by 24 hours. - Loss limits: Cap how much you can lose in a set period. Like deposit limits, reductions take effect immediately; increases require a waiting period. - Session time limits: Decide how long you want to play in one sitting. The system will log you out once the time is up. - Reality checks: Receive pop-up reminders showing how long you’ve been playing during a session. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be inactive during this time, and you won’t be able to log in. - Self-exclusion: Choose to close your account for a minimum of six months. During this time, you cannot reopen it or create a new one.
All these settings are available in your account’s “Responsible Gaming” section. Changes that reduce your activity go live at once. Increases never happen instantly. This delay gives you time to reconsider.
Getting Help
If gambling feels like it’s taking over, talk to someone. Free, confidential support is available across Canada through the Canadian Problem Gambling Index and local provincial services. Counsellors understand what you’re going through and can offer practical steps forward. You don’t need to wait until things get worse to reach out.
Protecting Minors
Only adults aged 18 and over may open an account. Spin City verifies age and identity during registration and before any withdrawal. If you share a computer or device with minors, consider installing blocking software such as Net Nanny or K9 Web Protection to prevent underage access.
Account Rules and Fair Play
One person, one account. Duplicate accounts are not allowed. When you sign up, you’ll need to provide valid identification as part of standard verification (often called KYC). This step confirms you’re of legal age and helps prevent fraud.
Before your first withdrawal, we must verify your identity and payment method. This protects both you and the operator. Bonuses come with terms: wagering requirements, game eligibility, expiry dates, and caps on how much you can cash out. Trying to exploit bonus offers, such as creating multiple accounts or colluding with others, will void any promotion and may lead to account closure.
Inactive accounts may be closed after a period of non-use, but any remaining balance will be returned if you contact support in time.
Fair play matters. Using bots, sharing accounts, or disputing legitimate transactions through chargebacks breaks our rules and may result in permanent exclusion.
If you have a complaint, contact Spin City’s support team first. If the issue isn’t resolved, you can escalate it to your provincial gaming regulator.
Privacy and Data Use
We collect personal information to run your account safely: name, contact details, payment data, and technical logs like IP addresses. This supports identity checks, fraud prevention, and regulatory compliance.
Your data is shared only with payment processors, identity verification partners, and regulators. Never sold to third parties. We keep records as long as required by law, often five to seven years, to meet licensing obligations.
You have rights under Canadian privacy law: to see what data we hold, correct errors, request deletion (where permitted), move your data elsewhere, or object to certain uses. To act on these rights, email our privacy contact address listed in the site footer.
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All data sent between your device and our servers is encrypted. Access to your information is limited to staff who need it for their role.
Changes to Policies
We may update this page or our terms. If changes affect your rights or responsibilities, we’ll notify you by email or via a message when you next log in. Continued use of the site after updates means you accept the revised terms.